Legal
Return & Exchange Policy
Last updated: September 2026
We want you to love your frame. Because these are printed and framed items, our policy balances protecting you against genuine defects with the fact that these are made-to-order products.
Eligible for return or exchange
- The item arrived damaged, cracked, or with a manufacturing defect
- You received the wrong product or size than what you ordered
- The print quality is visibly faulty (e.g. misprint, colour defect)
Not eligible for return or exchange
- Change of mind after the order has been dispatched
- Custom/personalized frames (e.g. Nikkah frames with your names and date) once production has started, unless the item is defective
- Minor variations in colour due to screen display differences between devices
- Damage caused after delivery (e.g. improper handling, hanging, or cleaning)
How to request a return or exchange
- Contact us within 48 hours of delivery via WhatsApp or the Contact Us page.
- Share your order number, a description of the issue, and clear photos or a short video (an unboxing video helps us resolve damage claims faster).
- We'll review and confirm whether it qualifies, usually within 1–2 working days.
- If approved, we'll arrange a pickup or ask you to ship the item back, and send a replacement or process your refund.
Condition for returned items
Items must be unused, in their original packaging, and in the same condition you received them, unless the return is due to a defect on our part.
Refunds
Approved refunds are issued to your original payment method (bank transfer details you provide, for COD orders) within 5–7 working days of us receiving the returned item, where applicable.